Return & Exchange Policy

Delivery of Purchased Products and Return/Refund Policy

Subject to all of the abovementioned in this section and hereinafter, the period of supply of most of the items is about 28 business days from the date of Confirmation of the Order.  Regarding items requiring a longer supply period, such shall be mentioned in an appropriate place on the Site (hereinafter:  “Dates of Supply”).  The calculation of the Dates of Supply shall be made according to business days, i.e. Sunday through Thursday, excluding Friday, Saturday, holiday eves and holidays.  
Nevertheless, the Company shall make its utmost efforts in order to bring forward the Dates of Supply.  

The Items shall be supplied by means of messengers or by means of the Israeli postal services (at the Company's sole discretion), to the Requested Destination, unless provided otherwise.  The Date of Supply of the Items which shall be supplied by means of the Israeli Postal Services shall be subject to the time of delivery of the Israeli Postal Services and subject to the quality and terms of service as customary at the Israeli Postal Services.  It shall clarified hereinafter that the Date of Supply of the Items other than by messengers is not in the Company’s control, and you hereby declare that you shall have no claim resulting from a delay in the Date of Supply of the Items supplied other than by messengers.

In the event the delivery of the Item has not taken place within the dates mentioned hereinabove, you hereby are requested to contact the Company’s customer service department, at 972-4-8212805 or via e-mail at [email protected]

Cancellation of Purchase of Items and Return Thereof:

The Company shall accept returns for purpose of cancellation of the Purchase of Items or exchange of Items by another Item/other Items according to the alternatives set forth hereinafter in Section 40 and subject to the fulfillment of all the following (cumulative) conditions : (1) neither you nor anyone else has made any use of the Item; (2) the Item/s have been returned to the Company in their original packaging; (3) the Company examined and found out, at its sole discretion, that there is no defect and/or wear and tear of the Item/s; and (4) the Item/s has/have been returned together with the original invoice.  In order to return the products, you have to contact our customer service hotline at 972-4-821-2807

As set forth in Section 39 hereinabove, Items can be returned in any of the following manners, at your discretion and subject to any applicable law:

1. Exchange for another Item – the item which has been purchased on the Site can be exchanged in any of the Company’s stores in accordance with the Company’s policy as set forth in the certificate of guarantee attached to the Item/s purchased and dispatched to you.

2. Exchange against a personal credit voucher – each Item purchased on this Site can be exchanged or converted into a credit voucher, in the amount of the actual payment made by you on this Site for the returned item.  The credit voucher will be usable during a period as set forth therein, starting from the date of its issuance, in anyone of the Company’s stores in Israel.

3. Cancellation of the Purchase of Items in exchange of a refund (hereinafter:  “Cancellation of the Transaction”) - the Purchase of an item executed on this Site can be cancelled at any time from the date of execution of the Order until the lapse of 14 days from the Date of Supply or receipt of the confirmation of the Order, the latest thereof.  After the aforementioned period, the transaction cannot be cancelled.  The cancellation of the transaction shall be made by sending an e-mail to [email protected], together with a telephone message to the Company’s customer service.  The conditions for Cancellation of the Transaction as aforementioned, is the return of the Item to the Company’s storage, whether personally by you or by paying the costs of returning the Item to the Company’s storage.  Cancellation, as aforementioned, shall credit you for the cost of the item actually paid by you (after deduction of shipment and return fees).

Without derogating from the generality of the abovementioned, it shall be clarified that a product on which a personal adaptation has been made, cannot be returned or exchanged, in accordance with the Consumer Protection Law, 5741 – 1981.  In the event of Cancellation of the Transaction for a reason other than a defect or non-compliance between the Item and the Items delivered by the Company – you shall be requested to return the Item at the Company’s offices in its original packaging.

The Items leaving the Company’s storage undergo a thorough inspection procedure.  Nevertheless, in the event the Items you have ordered were not proper upon receipt thereof as a result of the Company’s failure, you shall not be charged for shipping, packaging, return or handling fees.  In the event you have received a defective or improper Item, the utmost efforts shall be made in order to exchange the defective Item into a proper Item.  Accordingly you shall be given the possibility to receive the proper item or to cancel your order.

It is hereby clarified that nothing in the abovementioned shall derogate from the Company’s right to claim any damage caused to it as a result of the aforementioned cancellation for reasons that the value of the Item has been devaluated as a result of a significant deterioration of its condition.